Warranty conditions
Truma Gerätetechnik GmbH & Co. KG (“Truma”) MANUFACTURER’S LIMITED WARRANTY (September 2014)
This limited warranty pertains solely to products manufactured by Truma and sold through its affiliates and dealers in North America.
Truma warrants subject to the below stated conditions that the Product will be free from defects in material and workmanship, and will perform in accordance with the technical specifications set forth in the description of the Product for a period of twelve (12) months for newly manufactured parts from the original date of purchase. The original purchaser is advised to register the Product within two (2) months of purchase at www.truma.net in order to receive an extended warranty of an additional twelve (12) months. This limited warranty shall only apply if the Product was properly installed according to the installation instructions provided and in compliance with applicable codes.
During the warranty period, Truma will repair or replace, at its own discretion and costs, the defective Product or parts or components of such Product reported to Truma and which Truma determines was defective due to a warranty defect. Costs of diagnosis for a warranty defect are borne by Truma. Other costs of diagnosis are not included in this warranty. At the discretion of Truma, the replacement of the Product or parts or components thereof (i) may be newly manufactured, (ii) may be assembled from new or serviceable used parts that are equivalent to new parts in performance, or (iii) may have been previously installed.
The customer shall not attempt to repair the Product or resolve the problem without the prior consent of Truma. Any attempt by the customer to repair the Product or resolve the problem without the prior consent of Truma will void this warranty.
This limited warranty does not cover any defects attributable in whole or in part to (i) non-Truma products and services and / or alterations of out-of-specification supplies, (ii) accidents, misuse, negligence or failure of the customer to follow instructions for the proper use, care and cleaning of the Product, (iii) damages caused in gas pressure regulation systems due to foreign substances in the gas (i.e. oil, plasticizers), (iv) external factors (e.g., fire, flood, severe weather), (v) failure of proper transport packaging, or (vi) failure by the purchaser to comply with Truma’s installation and user manual regarding the Product.
All warranty claims must be reported to Truma’s authorized warranty service center in North America:
Truma Corp Service Center,
2800 Harman Drive, Elkhart, IN 46514,
toll free: (855) 558-7862,
fax. (574) 538-2426,
service@trumacorp.com
www.truma.com/us
The purchaser shall provide the following information regarding the potential warranty claim (i) serial number of the defective device, (ii) proof of purchase, (iii) purchaser’s contact information.
EXCEPT AS EXPRESSLY STATED AND SET FORTH HEREIN, THERE ARE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, CONCERNING THE PRODUCT AND NO SUCH WARRANTIES OR REPRESENTATIONS SHALL BE IMPLIED UNDER ANY APPLICABLE LAW, IN EQUITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, A WARRANTY OF MERCHANTABILITY, A WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER WARRANTY WHICH MAY BE IMPLIED UNDER COMMON LAW OR UNDER THE UNIFORM COMMERCIAL CODE OF ANY STATE OR OTHER JURISDICTION OF THE UNITED STATES OF AMERICA.
Unless further limited herein, the entire liability of Truma and the customer’s exclusive remedy for damages from any cause related to or arising out of a warranty defect, regardless of the form of action, whether in contract or in tort, will not exceed the amount of the purchase price for each purchase order for the Product which is the subject matter or directly related to the causes of action asserted.
Unless prohibited under applicable state law, in no event will Truma, its agents, subcontractors, affiliates, suppliers and employees be liable for (a) any incidental, indirect, special or consequential damages, including, but not limited to, loss of use, revenue, profits or savings, substitute rental or for any other reason, even if Truma knew or should have known of the possibility of such losses or damages, (b) claims, demands or actions against the customer by any person, except as provided by applicable law.