Truma UK & Ireland

Service & Support

Expert help for your caravan and motorhome heating, air conditioning,and manoeuvring systems – from the people who build them.

Derbyshire Service Centre

Our Services

From first-time installs to complex repairs, our Derbyshire service centre
handles the full range of Truma products and systems.
Truma Installation Service

Installs

Professional installation of Truma heating, air conditioning, and manoeuvring systems.

Truma Repair Service

Repairs

Fast, accurate diagnosis and repair of Truma products by qualified technicians.

Truma Testing Service

Testing

Full system diagnostics and safety checks – so you know everything’s working before you set off.

Truma Upgrade Service

Upgrades

Modernise your setup with the latest Truma technology, fitted by experts.

Truma Climate Centre

Climate Centre

One of the UK’s only facilities for testing caravan, motorhome and campervan thermal insulation under extreme conditions.

Truma Academy

Trainings

Become an expert with our service and repair trainings.

24/7 Support​

Direct Help

Find quick and easy answers to your questions about our products.
Truma Knowledge Base

FAQ Knowledge-Base

The questions Truma owners ask most - with answers that save you a phone call.

User Manuals

User Manuals

Every Truma manual, ready to download.

Truma Error Catalog

Truma Error Catalog

See a code on your display? Look up what it means.

Truma Warranty Work

Warranty Work

What's covered, for how long, and how to claim.

Find Truma Dealer / Repair Shop

Find Dealer / Repair-Shop

Your nearest authorised Truma dealer for parts and support.

Truma Product Guides

Product Guides

Get the best from your Truma products, from setup onwards.

Why Clients Love Us

“Absolutely fantastic service – friendly, professional and very helpful and accommodating!”
Fiona Kates
“Excellent service from Truma uk. You carried out a warranty issue that a incompetent installer created and that was just over 12 months after installation. Thank you so much guys this is service that is hard to find these days.”
Andrew Chandler
“Had an issue with a vent pipe, contacted Truma and they arranged a visit at their Derby workshop. Had it sorted within 2 hours.”
Kay Barrett
Where to Find Us

Service Centre Dove Valley Park

Please get in touch with our team to arrange your appointment. We are looking forward to your visit.

Contact Us

01283 587900

Monday to Thursday 

8.30am – 5.00pm

Friday 

8.00am – 1.30pm

Plan Your Visit

Our team will check you in on arrival, confirm the work to be carried out, and keep you updated throughout the day. If you’d prefer to head out and explore the local area while we work, there’s plenty to do within a short drive.

What to expect when you arrive

Our South Derbyshire service centre is a professional, welcoming facility with everything you need for a comfortable visit.

Truma UK Waiting Area

Customer waiting area

With sofas and complimentary tea and coffee.

Truma UK Location

Pleasant surroundings

There’s a peaceful spot to stretch your legs while you wait.

Truma UK Parking space

Plenty of free visitor parking

No need to worry about where to leave your vehicle or tow car.

FAQ

We install the full range of Truma products at our South Derbyshire service centre.

System setup and calibration, safety checks, system demonstration and handover documentation.

Owners retrofitting a Truma product, owners replacing an existing system and new vehicle buyers.

We will only install a Truma product if the vehicle is eligible and will always assess the vehicle and warranty conditions before any work takes place. This will be discussed on booking your appointment.

 It depends on the system and what you’re looking to achieve. Some upgrades – such as adding a new control panel or iNet X connectivity – work alongside your existing setup. Others, such as moving to a Combi system, involve replacing older equipment. Contact us and we’ll advise on the right approach for your vehicle.

 Yes – many upgrades can be arranged through your nearest authorised Truma dealer. Contact us and we’ll advise on the most convenient option for your location.

 All upgrades carried out at our South Derbyshire service centre use genuine Truma parts and manufacturer-approved processes. Contact us if you have specific questions about warranty implications for your product.

Yes. If you’ve purchased a Truma product through a dealer or the Truma webshop and need it professionally fitted, our installation service covers this. Get in touch to confirm compatibility and arrange your appointment.

Ignition failure and gas supply faults, error code diagnosis and resolution, electrical and power supply issues, .nternal component replacement, including heating elements and circuit boards and more.

 We’ll talk you through the findings clearly and advise on the best course of action. If a repair is needed, we can often carry this out at the same visit – or arrange a follow-up appointment if more complex work is required.

 There’s no set requirement to have your Truma systems tested annually. Your dealership may test them as part of your habitation check, but beyond that, testing is worth considering before a long trip, after winter storage, or any time you notice a change in system performance.

 We’ll let you know clearly and advise on your repair options. Our standard repair service can cover faults that fall outside the warranty terms – contact us to discuss.

 Yes – Truma’s manufacturer’s guarantee applies to the original date of purchase and does transfer to subsequent owners, here we will require proof of purchase.

 Yes. Diesel Combi models – including the Combi D4 and Combi D6 – are a popular choice for motorhome and campervan owners who want heating and hot water without relying on gas. Contact us to discuss whether a diesel Combi is the right fit for your vehicle.