Why can I not control my Truma appliances remotely although my Truma iNet Box is set up correctly?

If an obligatory firmware update is available on the server, remote control is blocked until you complete the update. If the update is not compatible with the installed version of the Truma App, you have to first update the App. An update is possible only when your device is connected to the Internet and can also communicate with the iNet Box via Bluetooth.

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If you require information about Truma Service Centres in the UK, please contact Truma UK on:

Phone: 01283 587960
E-mail: technical@trumauk.com

Service times
Monday – Friday 8.30 a.m. – 5.30 p.m.
Weekends and bank holidays: Closed

If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand. You'll find this on the type plate on the appliance.

Truma type plate

Find your nearest Truma Expert.

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