Phone help

Truma employees answering the service telephone

One number for all cases:

Do you have a question about a product, want to arrange an appointment with a Truma Service technician or urgently need help for a serious problem? Simply call the Truma Service number. You will be connected automatically with a responsible employee.

If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand.

You'll find this on the type plate on the appliance.

So that we can also assist you outside Germany quickly and competently, we also need the postcode of the place you are staying.

Truma product type plate

Service Helpline

Service times

Monday to Friday from 8 a.m. to 6 p.m.

Services

  • Technical information about products
  • Fault diagnosis and help with the repair or fault rectification
  • Installation and product advice
  • Scheduling the Truma Service technicians
  • Arranging an appointment at the Truma Service workshop in Putzbrunn
  • Help with Service Partners at your holiday location – also in English and French

Technical assistance in urgent cases

Service times

Monday to Friday from 8 a.m. to 8 p.m.
Saturday from 8 a.m. to 4 p.m.

Services

  • Fault diagnosis by phone
  • Help to rectify faults by phone
  • Message
  • Service Helpline
  • Service Centre
  • Dealer search

One number for all cases:

+49 (0) 89 4617-2020

Do you have a question about a product, would you like to arrange an appointment with a Truma Service technician or do you need assistance? Just call us.

Service times:
Monday to Friday from 8 a.m. to 6 p.m.

If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand. You'll find this on the type plate on the appliance.

Truma type plate

Visit the Truma service workshop!

Service directly from the manufacturer: The Truma Service workshop is located in Putzbrunn, near Munich, Germany. Our staff are very familiar with all Truma products, install devices and repair devices that have already been installed.

Service times

May to September
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 3 p.m.

October to April
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 4 p.m.

To arrange an appointment, call

+49 (0) 89 4617-2020


Truma Servicewerkstatt
Michael-Haslbeck-Straße 13
85640 Putzbrunn, Germany

No sale of spare parts / Please do not send any equipment to Truma without being requested to do so.

Find your nearest Truma Service Partner

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