Truma spare parts

Problem or defectDuoControl CS (Next generation)

Phone help

One number for all cases:

+49 (0) 89 4617-2020

You need urgent help because your Truma gas supply is not working properly or you have a question about how to operate your Truma appliance – simply call the Truma Service number. You will be connected automatically with a responsible employee.

All the information

If you have a question about your Truma gas supply, always have information about the appliance type, year of manufacture and factory number at hand.

You'll find this on the type plate on the appliance.

So that we can also assist you outside Germany quickly and competently, we also need the postcode of the place you are staying.

Truma product type plate

Service Helpline

Services

  • Technical information about products
  • Fault diagnosis and help with the repair or fault rectification
  • Installation and product advice
  • Scheduling the Truma Service technicians
  • Arranging an appointment at the Truma Service workshop in Putzbrunn
  • Help with Service Partners at your holiday location – also in English and French

Service times

Monday to Friday from 8 a.m. to 6 p.m.

Technical assistance in urgent cases

Services

  • Fault diagnosis by phone
  • Help to rectify faults by phone

Service times

Daily 8 a.m. – 8 p.m.

Truma Service workshop Putzbrunn

Simply arrange an appointment and drop in:

+49 (0) 89 4617-2020

Service directly from the manufacturer: the Truma Service workshop is located at our headquarters in Putzbrunn.

Our employees are specialised to work with all Truma products and are also very familiar with your Truma gas supply.

Truma employee showing a customer the DuoControl CS
All the information

Costs

  • Labour (per hour): €87 (incl. VAT)
  • Test certificate: €52 (incl. VAT)

Address

Truma Servicewerkstatt
Michael-Haslbeck-Straße 13
85640 Putzbrunn, Germany

Service times

May to September
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 3 p.m.

October to April
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 4 p.m.

Services

  • Personal advice
  • Installation and repair of Truma products
  • Installation advice
  • Gas system checks

How-to videos for Truma gas supply

Operation of the DuoControl CS
Operating a DuoControl CS
Change of the Truma gas filter cartridge
Replacing the filter cartridge of the Truma gas filter.

Truma Service Partner

Services provided by Truma Service Partners

  • Advice, maintenance, repairs
  • Proven specialist expertise thanks to Truma product training
  • Own repair shop and extensive range of spare parts in stock

Find your nearest Service Partner

  • Message
  • Service Helpline
  • Service Centre
  • Dealer search

One number for all cases:

+49 (0) 89 4617-2020

Do you have a question about a product, would you like to arrange an appointment with a Truma Service technician or do you need assistance? Just call us.

Service times:
Monday to Friday from 8 a.m. to 6 p.m.

If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand. You'll find this on the type plate on the appliance.

Truma type plate

Visit the Truma service workshop!

Service directly from the manufacturer: The Truma Service workshop is located in Putzbrunn, near Munich, Germany. Our staff are very familiar with all Truma products, install devices and repair devices that have already been installed.

Service times

May to September
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 3 p.m.

October to April
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 4 p.m.

To arrange an appointment, call

+49 (0) 89 4617-2020


Truma Servicewerkstatt
Michael-Haslbeck-Straße 13
85640 Putzbrunn, Germany

No sale of spare parts / Please do not send any equipment to Truma without being requested to do so.

Find your nearest Truma Service Partner

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