Privacy Policy

This Privacy Policy applies to the websites truma.com, truma.com/serviceblog, dealer-new.truma.com, oem.truma.com and go2-camping.com as well as to the Truma App for iOS and Android, as they are operated by Truma Gerätetechnik GmbH & Co. KG ("Truma“). This declaration concerning the data protection only applies to these websites and their sub-pages as well as to the apps. Thus, it does not cover websites of third parties to which Truma refers by means of links.

1. Collection and Use of Data

On our websites and apps we collect personal data only if this is required for the purpose defined by you and/or if you provide us with such data on consent. Personal data means any information relating to an identified or identifiable natural person.

1.1 Usage data

When visiting our websites we collect usage data (for example, which browser is used, access times, visited product site etc.) which we are evaluating for statistical purposes, for optimizing our offer and for guaranteeing system security.

1.2 Website

If you visit our website we will collect personal data, in particular, for the purpose of contacting you at your request, processing online applications, mobile customer service requests or sending you the Newsletter. The data will only be used for the purposes disclosed. We work with Edelweiss72 GmbH, Agentur für interaktive Medien, to realize our website, within the scope of its services the agency can have insight to personal data.

1.3 Dealer and OEM Portal

If you intend to use our Dealer and OEM Portal, you have to register for this purpose. In doing so, we will collect the following data about you. Please note that there are mandatory fields which have to be completed for processing your request. They are marked with an asterisk. If you also make entries in the other fields, then they will be used for statistical purposes and for the improvement of our offer.

  • Customer number
  • Name of company
  • Addition to name of company (optional)
  • Addressing
  • First and last name
  • Address
  • Language
  • E-mail address
  • Phone (optional)

We collect the data for the purpose of processing orders and delivering products. Products will be delivered by an external service provider. As registered dealer and OEM you may generate also own forms and, for example, change your address data in the portal.

We will use the data collected for the purpose of processing your order and delivering the products.

1.4 Truma App

If you use our app we will collect usage data of the app (for example, the device data, the firmware version, the application version of the app and the usage data of the app, such as preference settings, functions used, frequency and date of access, error reports). We will process such data for statistical purposes, for optimizing our offer and for guaranteeing system security.

In the app you have the possibility to install a remote control for your Truma devices via Bluetooth or SMS. For this purpose we collect and process the device data of your mobile phone as well as the device to be operated in order to be able to provide the service.

You have the possibility to download the instruction manual for your Truma devices by means of the app. We collect your user ID to be able to assign it to the download. Additionally you have the option to register for our newsletter using you e-mail address.


2. Use, Storage and Deletion of Cookies

Cookies are small text files which are stored on your terminal device. The purpose of these cookies is the control of the internet connection during your visit of our websites. We store the data collected by cookies separately from other files. We process such data exclusively for statistical purposes, for guaranteeing system security and for technical improvement. At the same time, these cookies enable us to optimize our offer in accordance with your needs. We will use exclusively so-called session cookies. They remain on you terminal device only until you close your web browser. Thereafter, they will be deleted automatically. By setting your web browser you may prevent the setting of cookies on your terminal device.

3. Data Security

We protect your personal data against any risks connected with the data processing, in particular, against unauthorized access, use or publication. For this purpose we maintain appropriate technical and organizational measures incorporating the latest technical advanc-es. The data collected and obtained from you in a standard form on HTML-pages will be transferred in encrypted form (SSL – Secure Socket Layer) from your terminal device to our server.

4. Data Protection Rights

4.1 Right to withdraw: You are entitled to withdraw your consent given with regard to the processing of your personal data at any time with effect for the future. A withdrawal shall not affect the lawfulness of the processing of data on the basis of your consent until withdrawal of such consent.

4.2 Right of access: You are entitled to obtain information free of charge about the personal data stored. On your request, such information may also be provided by electronic means.

4.3 Rectification, erasure and restriction of data: You are entitled to request the rectifica-tion, erasure and restriction of your personal data. However, after erasure or blocking of your personal data you can no longer use relevant services. Your right to erasure may be excluded by statutory retention requirements.

4.4 Data portability: You have the right that we provide you with data, which we are processing by automatic means and to the use of which you have given your consent, in machine-readable form or transfer such data to other controllers.

4.5 Assertion of rights: You may assert your rights by informal notification to Truma Gerätetechnik GmbH & Co. KG, Wernher-von-Braun-Strasse 12 , 85640 Putzbrunn or by e-mail to info@truma.com.
If you have any complaints you may also contact the competent data protection supervisory authority in Ansbach.

5. Disclosure of Data

Your personal data are not disclosed unless Truma is legally obliged to such disclosure (e.g. request of an investigating authority) or authorized (e.g. within the scope of contract data processing). A transfer to third countries will only take place insofar as we expressly refer to such transfer and disclosure in this Privacy Policy. Upon disclosure and transfer of data we will make sure that third parties comply and observe a reasonable level of protection for personal data.

6. Erasure and restriction of Data

Your data will be erased to the extent that the processing of your request has been terminat-ed, you have withdrawn your consent to the processing or if the storage of your data is or becomes inadmissible for other legal reasons. Upon erasure or restriction of data relevant services cannot be used any longer. If statutory retention requirements apply to your data, the data shall instead be barred from any other use.

7. Tracking

7.1 WiredMinds

On the websites data will be processed for marketing and optimizing purposes by the service WiredMinds leadlab, a service provided by WiredMinds AG,. In doing so, data will be pro-cessed on the basis of which usage profiles are prepared under a pseudonym. Where possible and reasonable, the usage profiles will be completely anonymized. For this service cookies are used. In no event data will be used for the personal identification of the visitor (if and to the extent that this is feasible at all) or in connection with data through the bearer of a pseudonym.

Data processing by WiredMinds may be objected at any time with effect for the future: Objection.

7.2 Google Analytics

On the websites data will be processed for marketing and optimizing purposes by the service Google Analytics, a web analysis service of Google Inc. ("Google").

Google Analytics uses cookies, i.e. text files which are stored on your computer and make an analysis of your use of the websites possible. The information on how you use the websites gathered by the cookies, as a rule, will be transferred to and stored on a Google server in the USA. You may prevent that by installing your browser in such a manner that no cookies are stored.

By activating the IP-anonymization on the websites your IP-address will be abbreviated by Google, however, within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area in advance. Only in exceptional cases the complete IP-address will be transferred to a Google server in the USA and abbreviated there.

We concluded an appropriate contract concerning the contract data processing with the provider. The transmission and transfer of data to the USA is in line with the required data protection level. The data protection level is safeguarded by the Google's Privacy Shield Framework Licensing.
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

By order of the operator of the website Google will use the processed information to evaluate the use of the website in order to compile reports concerning the website activities and to render further services associated with website use and internet use vis-à-vis the website operator. The anonymized IP-address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data.

You can prevent cookies from being stored by an appropriate setting of your browser software; however, we would like you to note that in this case you could possibly be prevent-ed from fully using all functions of this website. You can further prevent collection of the data generated by the cookies and referring to your use of the website (including your IP-address) as well as the processing of such data by Google by downloading and installing the browser plugin available under the following link
https://tools.google.com/dlpage/gaoptout?hl=en

8. Truma Newsletter

8.1. Registration for the Truma Newsletter

If you have signed up to the Truma Newsletter Truma shall use your data provided upon registration for the purpose of dispatching the Truma Newsletter. Your data will not be disclosed to any third parties. Only partner companies which are responsible for the technical handling of the Newsletter dispatch will be exempted. In these cases the scope of data transmitted will be limited to the required minimum.

8.2. Consent of the user to the collection and processing of data

If you have ordered a Newsletter with Truma the wording of your declaration of consent reads as follows:

"Yes, I would like to subscribe to the newsletter of the company Truma Gerätetechnik GmbH und Co. KG per e-mail. If I do not want to receive any more information from Truma, I can simply revoke this consent at any time.

We only use your data for the purpose of sending this newsletter."

To improve our Newsletter we are using the e-mail analysis service of Emarsys, a service of Emarsys eMarketing Systems AG. For this purpose we are recording your individual prefer-ences as a reader by analyzing whether an e-mail had been opened and which links had been activated. An opening will be recorded by the Newsletter retrieving a specially prepared graphics file from the server. More information on the Privacy Policy of Emarsys is available at:
https://www.emarsys.com/en/privacy-policy/.

8.3. Cancellation of Truma Newsletter

Users, who do no longer wish to be provided with our Newsletter or our advertising E-mails, click on the link "unsubscribe here" which is included in all e-mails sent by Truma.

9. Prize Competition

If you take part in a prize competition, we process the personal data provided by you for the conduct and performance of the prize competition.

In the event of a win, Truma Gerätetechnik GmbH & Co. KG will contact you personally to settle the winnings. In the case of a Facebook competition, we may publish your profile name.

The personal data of the participant will be processed for the conduct and performance of the prize competition as well as for statistical purposes by Truma Gerätetechnik GmbH & Co. KG. The personal data stored will be erased if such data is no longer required for the perfor-mance of the prize competition or if the storage of such data is or becomes inadmissible for other legal reasons.

10. Controller

Truma Gerätetechnik GmbH & Co. KG
Wernher-von-Braun-Strasse 12
85640 Putzbrunn
Germany
Phone +49 (0)89 4617-0
Facsimile +49 (0)89 4617-2116
E-mail: info@truma.com

Data Protection Officer:
Alexander Bugl
Bugl & Kollegen GmbH
Sedanstrasse 7
93055 Regensburg
Germany
Phone +49 (0)941 630 49 789
E-mail: kontakt@buglkollegen.de

Further languages:

German: https://www.truma.com/de/de/home/datenschutz.html

International: https://www.truma.com/int/en/home/privacy-policy.html

  • Message
  • Service Helpline
  • Service Centre
  • Dealer search

One number for all cases:

+49 (0) 89 4617-2020

Do you have a question about a product, would you like to arrange an appointment with a Truma Service technician or do you need assistance? Just call us.

Service times:
Monday to Friday from 8 a.m. to 6 p.m.

If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand. You'll find this on the type plate on the appliance.

Visit Truma in Putzbrunn.

Service directly from the manufacturer: The Truma Service workshop is located in Putzbrunn, near Munich, Germany. Our staff are very familiar with all Truma products – especially if things get tricky. A journey that’s always worth the effort.

Service times

May to September
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 3 p.m.

October to April
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 4 p.m.

To arrange an appointment, call

+49 (0) 89 4617-2020


Truma Servicewerkstatt
Michael-Haslbeck-Straße 13
85640 Putzbrunn, Germany

Find your nearest Truma Expert.

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