The red warning triangle symbol (LED 3) of the Mover remote control flashes four times – what does that mean?

If you hear an acoustic signal four times and the red warning triangle (LED 3) also flashes when the remote control is switched on, the cause may be the batteries, the battery voltage or the remote control.

Proceed as follows to find the fault:

  1. Check that the rotary and slide switches are in the neutral position.
  2. Check the batteries of the remote control (voltage) and replace if necessary: the battery voltage in the remote control must be greater/equal 3.6 V (3 x 1.5 V AAA batteries). If you are using rechargeable batteries, remember that because of the low battery voltage (3 x 1.2 V) the remote control is operated directly at its limit and you have to replace or recharge the batteries very often.
  3. Check the battery quality: use only high quality, leakproof, steel covered batteries. Cheap batteries with a simple aluminium cover are not absolutely leakproof and can cause malfunctions in the remote control.
  4. Check the software version: the fault could also lie with the remote control with software version 1. You can see the software version (HW1 or HW2) on the sticker above the batteries. If it is version HW1 or if the above measures did not resolve the problem, contact our service team.
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One number for all cases:

+49 (0) 89 4617-2020

Do you have a question about a product, would you like to arrange an appointment with a Truma Service technician or do you need assistance? Just call us.

Service times:
Monday to Friday from 8 a.m. to 6 p.m.

If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand. You'll find this on the type plate on the appliance.

Truma type plate

Visit the Truma service workshop!

Service directly from the manufacturer: The Truma Service workshop is located in Putzbrunn, near Munich, Germany. Our staff are very familiar with all Truma products, install devices and repair devices that have already been installed.

Service times

May to September
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 3 p.m.

October to April
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 4 p.m.

To arrange an appointment, call

+49 (0) 89 4617-2020

Truma Servicewerkstatt
Michael-Haslbeck-Straße 13
85640 Putzbrunn, Germany

No sale of spare parts / Please do not send any equipment to Truma without being requested to do so.

Find your nearest Truma Expert.

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