I cannot pair my Truma iNet Box – what can I do?

Please check the following in this order:

  1. Is the green LED on the Truma iNet Box lit or flashing? If not, you have to switch the iNet Box on.
  2. Is Bluetooth enabled on your smartphone? If not, enable Bluetooth.
  3. Remove old iNet Box pairings from the smartphone. To do this, in Settings, select Bluetooth and select the paired devices.
  4. Is the blue LED on the Truma iNet Box lit? Another smartphone could be enabled. Close the Truma App on the enabled smartphone so that the blue LED goes out.
  5. Have you selected menu item 1.1. Set-up in the Truma App? If not, select the menu item.
  6. Close the Truma App and restart it.
  7. Reset the Truma iNet Box by holding the button depressed for at least 20 seconds.
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One number for all cases:

+49 (0) 89 4617-2020

Do you have a question about a product, would you like to arrange an appointment with a Truma Service technician or do you need assistance? Just call us.

Service times:
Monday to Friday from 8 a.m. to 6 p.m.


If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand. You'll find this on the type plate on the appliance.

Truma type plate

Visit the Truma service workshop!

Service directly from the manufacturer: The Truma Service workshop is located in Putzbrunn, near Munich, Germany. Our staff are very familiar with all Truma products, install devices and repair devices that have already been installed.

Service times

May to September
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 3 p.m.

October to April
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 4 p.m.

To arrange an appointment, call

+49 (0) 89 4617-2020

Truma Servicewerkstatt
Michael-Haslbeck-Straße 13
85640 Putzbrunn, Germany

No sale of spare parts / Please do not send any equipment to Truma without being requested to do so.

Find your nearest Truma Expert.

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