How can I prevent the Truma LevelCheck measuring incorrectly?

To ensure reliable measurement, we advise that you clean the measuring head of LevelCheck regularly with a damp cloth without cleaning agent. A dirty measuring head can cause incorrect measurements. Dust particles especially adhere to aluminium cylinders; this greatly disrupts the measurement process. Dirty or rusty gas cylinders tend to be more difficult to measure accurately.

Adverse effects also arise from:

  • a non-visible rust patch inside the gas cylinder
  • a very thick coat of paint outside the gas cylinder
  • stickers on the outside of the gas cylinder
  • (frozen) condensation on the outside of the gas cylinder
  • damage to the gas cylinder, such as dents or scrapes

If the Truma LevelCheck does not show a result, clean the measuring head and measure at a different place on the gas cylinder. This usually produces the desired result.

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One number for all cases:

+49 (0) 89 4617-2020

Do you have a question about a product, would you like to arrange an appointment with a Truma Service technician or do you need assistance? Just call us.

Service times:
Monday to Friday from 8 a.m. to 6 p.m.

If you have a question about an appliance, always have information about the appliance type, year of manufacture and factory number at hand. You'll find this on the type plate on the appliance.

Truma type plate

Visit Truma in Putzbrunn.

Service directly from the manufacturer: The Truma Service workshop is located in Putzbrunn, near Munich, Germany. Our staff are very familiar with all Truma products – especially if things get tricky. A journey that’s always worth the effort.

Service times

May to September
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 3 p.m.

October to April
Monday – Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 4 p.m.

To arrange an appointment, call

+49 (0) 89 4617-2020


Truma Servicewerkstatt
Michael-Haslbeck-Straße 13
85640 Putzbrunn, Germany

Find your nearest Truma Expert.

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