Privacy Policy

This Privacy Policy applies to the websites truma.com, truma.com/serviceblog, dealernew.truma.com, oem.truma.com and go2-camping.com as well as to the Truma App for iOS and Android, as they are operated by Truma Gerätetechnik GmbH & Co. KG ("Truma“). This declaration concerning the data protection only applies to these websites and their sub-pages as well as to the apps. Thus, it does not cover websites of third parties to which Truma refers by means of links.
 

1. Collection and Use of Data

On our websites and apps we collect personal data only if this is required for the purpose defined by you and/or if you voluntarily provide us with such data. Personal data means any information relating to an identified or identifiable natural person.

1.1 Usage Data

When visiting our websites we collect usage data (for example, which browser is used, access times, product site visited etc.), which is evaluated for statistical purposes, for optimising our offer and for guaranteeing system security.

1.2 Website

If you visit our website we will collect personal data specifically for the purpose of contacting you at your request, processing online applications, mobile customer service requests or sending you the Newsletter. The data will only be used for the purposes disclosed. We work with Edelweiss72 GmbH, Agentur für interaktive Medien, to realise our website, and within the scope of its services the agency may have access to personal data. Our service provider perbit Software GmbH records and saves your personal data as provided in online applications.

1.3 Dealer and OEM Portal

If you intend to use our Dealer and OEM Portal, you must register for this purpose. In doing so, we will collect the following data about you. Please note that there are mandatory fields which have to be completed for processing your request. They are marked with an asterisk. If you also make entries in the other fields, then they will be used for statistical purposes and for the improvement of our offer.

  • Customer number
  • Name of company
  • Supplement to name of company (optional)
  • Salutation
  • First and last name
  • Address
  • Language
  • E-mail address
  • Phone (optional)

We collect the data for the purpose of processing orders and delivering products. Products will be delivered by an external service provider. As a registered dealer and OEM you may generate also own forms and, for example, change your address data in the portal.

We will use the data collected for the purpose of processing your order and delivering the products.

1.4 Truma App

If you use our app we will collect usage data of the app (for example, the device data, the firmware version, the application version of the app and the usage data of the app, such as preference settings, functions used, frequency and date of access, error reports). We will process such data for statistical purposes, for optimising our offer and for guaranteeing system security.

In the app you have the option of installing a remote control for your Truma devices via Bluetooth or SMS. For this purpose we collect and process the device data of your mobile phone as well as the device to be operated in order to be able to provide the service.

You have the option of downloading the instruction manual for your Truma devices using the App. We collect your user ID to be able to assign it to the download. Additionally you have the option of registering for our newsletter using your e-mail address.

Some functions of this app use your actual location. Your location is determined by the connection to WLANs, mobile telephone transmission sites or GPS. The data are used to offer location-based services and not to locate you. Shortly after starting the app you will be asked if you wish to use these services during the current session. You also have the option of saving your selection permanently so you are no longer asked this question. You can change this in your settings at any time.
 

2. Use, Storage and Deletion of Cookies

Cookies are small text files that are stored on your terminal device. The purpose of these cookies is the control of the internet connection during your visit of our websites. We store the data collected by cookies separately from other files. We process such data exclusively for statistical purposes, for guaranteeing system security and for technical improvement. At the same time, these cookies enable us to optimise our offer in accordance with your needs. We will use exclusively so-called session cookies. They remain on your terminal device only until you close your web browser. Thereafter, they will be deleted automatically. By setting your web browser you may prevent the setting of cookies on your terminal device.
 

3. Data Security

We protect your personal data against any risks connected with the data processing, in particular, against unauthorised access, usage or publication. For this purpose we maintain appropriate technical and organisational measures incorporating the latest technical advances. The data collected and obtained from you in a standard form on HTML-pages will be transferred in encrypted form (SSL – Secure Socket Layer) from your terminal device to our server.


4. Data Protection Rights

4.1 Right to withdraw: You are entitled to withdraw your consent to the processing of your personal data at any time with effect for the future. A withdrawal shall not affect the lawfulness of the processing of data on the basis of your consent until withdrawal of such consent.

4.2 Right of access: You are entitled to obtain information free of charge about the personal data stored. At your request, such information may also be provided by electronic means.

4.3 Rectification, erasure and restriction of data: You are entitled to request the rectification, erasure and restriction of your personal data. However, after erasure or blocking of your personal data you can no longer use relevant services. Your right to erasure may be excluded by statutory retention requirements.

4.4 Data portability: You have the right to request us to provide you with data, which we are processing by automatic means and to the use of which you have given your consent, in machine-readable form or transfer such data to other data controllers.

4.5 Assertion of rights: You may assert your rights by informal notification to Truma Gerätetechnik GmbH & Co. KG, Wernher-von-Braun-Strasse 12 , 85640 Putzbrunn or by e-mail to info@truma.com.
If you have any complaints you may also contact the competent data protection supervisory authority in Ansbach.


5. Disclosure of Data

Your personal data are not disclosed unless Truma is legally obliged to such disclosure (e.g. request of an investigating authority) or authorised (e.g. within the scope of contract data processing). A transfer to third countries will only take place insofar as we expressly refer to such transfer and disclosure in this Privacy Policy. Upon disclosure and transfer of data we will make sure that third parties comply and observe a reasonable level of protection for personal data.


6. Erasure and Restriction of Data

Your data will be erased if the processing of your request has been completed, if you have withdrawn your consent to the processing or if the storage of your data is or becomes inadmissible for other legal reasons. Upon erasure or restriction of data relevant services can no longer be used. If statutory retention requirements apply to your data, the data shall instead be barred from any other use.


7. Tracking

7.1 WiredMinds

On the websites data will be processed for marketing and optimisation purposes by WiredMinds leadlab, a service provided by WiredMinds AG,. In doing so, data will be processed on the basis of which usage profiles are prepared under a pseudonym. Where possible and reasonable, the usage profiles will be completely anonymised. For this service cookies are used. In no event data will be used for the personal identification of the visitor (if and to the extent that this is feasible at all) or in connection with data through the bearer of a pseudonym.

Data processing by WiredMinds may be objected at any time with effect for the future: Objection

7.2 Google Analytics

On the websites data will be processed for marketing and optimisation purposes by Google Analytics, a web analysis service of Google Inc. ("Google").

Google Analytics uses cookies, i.e. text files which are stored on your computer and make an analysis of your use of the websites possible. The information on how you use the websites gathered by the cookies will, as a rule, be transferred to and stored on a Google server in the USA. You may prevent that by setting your browser to prevent storage of cookies.

However, by activating the IP-anonymisation on the websites your IP-address will be abbreviated by Google within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area in advance. Only in exceptional cases will the complete IP-address be transferred to a Google server in the USA and abbreviated there.

We have concluded an appropriate contract concerning the contract data processing with the provider. The transmission and transfer of data to the USA is in conformity with the required data protection level. The data protection level is safeguarded by the Google's Privacy Shield Framework Licensing.
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

By order of the operator of the website Google will use the processed information to evaluate the use of the website in order to compile reports on website activity and to render further services associated with website use and internet use vis-à-vis the website operator. The anonymised IP-address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data.

You can prevent cookies from being stored by an appropriate setting of your browser software; however, we would like you to note that in this case you could possibly be prevented from fully using all functions of this website. You can further prevent collection of the data generated by the cookies and referring to your use of the website (including your IP-address) as well as the processing of such data by Google by downloading and installing the browser plugin available under the following link
http://tools.google.com/dlpage/gaoptout?hl=de.

7.3 Google Tag Manager

Our website uses the Google Tag Manager. With this service website tags can be administered through an interface. Google Tag Manager only implements tags. This means that cookies are not set and personal data is not recorded. Google Tag Manager triggers other tags, such as Google Analytics, which may also record data. However, Google Tag Manager does not access this data.


8. Integration of YouTube and Vimeo-Videos

8.1 We have integrated YouTube and Vimeo videos into our online presence. They are saved at https://www.YouTube.com and https://vimeo.com and can be viewed directly from our website. They are all integrated into the "extended data protection mode", which means that no data about you as the user is sent to YouTube or Vimeo if you do not play the videos. The data described in Section 8.2 will be sent only if you play the videos. We have no influence on this data transmission.

8.2 As a result of your visit to the website YouTube and Vimeo receive the information that you have opened the corresponding page of our website. The following data will also be sent.

  • IP address
  • Date and time of request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (actual page)
  • Access status/HTTP status code
  • Volume of data transmitted
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of browser

This is independent of whether YouTube or Vimeo provides a user account through which you are logged in or whether there is no user account.
If you are logged into Google, your data will be assigned directly to your account. If you do not wish to be identified with your profile at YouTube, you must log out before clicking on the button. YouTube saves your data as usage profiles and uses it for advertising, market research and/or display of its website as required. The evaluation is specifically (even for users who are not logged in) intended for delivery of personalised advertising and to inform other users of the social network of your activities on our website. You have the right to object to the formation of these user profiles. The objection must be directed to YouTube.

8.3 See their Privacy Policy for the purpose and scope of data recording and processing by YouTube or Vimeo. You will also find additional information on your rights and settings options for the protection of your privacy: https://www.google.de/intl/de/policies/privacy Google also processes your personal data in the USA and is subject to the EU-US-Privacy Shield, https://www.privacyshield.gov/EU-US-Framework
Vimeo has the following data protection policy: https://vimeo.com/privacy


9. Integration of Google Maps

9.1 We use Google Maps on our website. This enables us to display interactive maps on the website and makes it easy for you to use the map function.

9.2 As a result of your visit to the website Google receives the information that you have opened the corresponding page of our website. In addition, the data described in Section 8 of this policy is sent to Google. This is independent of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged into Google, your data will be assigned directly to your account. If you do not wish to be identified with your profile at Google, you must log out before clicking on the button. Google saves your data as usage profiles and uses it for advertising, market research and/or display of its website as required. The evaluation is specifically (even for users who are not logged in) intended for delivery of personalised advertising and to inform other users of the social network of your activities on our website. You have the right to object to the formation of these user profiles. The objection must be directed to Google.

9.3 See their Privacy Policy for the purpose and scope of data recording and processing by Google Maps. You will also find additional information on your rights and settings options for the protection of your privacy: http://www.google.de/intl/de/policies/privacy Google also processes your personal data in the USA and is subject to the EU-US-Privacy Shield, https://www.privacyshield.gov/EU-US-Framework


10. Truma Newsletter

10.1. Registration for the Truma Newsletter

If you have signed up to the Truma Newsletter, Truma shall use your data provided upon registration for the purpose of sending the Truma Newsletter or newsletters from a company of the Truma Group. Your data will not be disclosed to any third parties. Only partner companies that are responsible for the technical handling of the Newsletter dispatch will be exempted. In these cases the scope of data transmitted will be limited to the required minimum.

10.2. Consent of the user to the collection and processing of data

If you have ordered a Newsletter with Truma the wording of your declaration of consent reads as follows:

"Yes, I would like to subscribe to the newsletter of the company Truma Gerätetechnik GmbH & Co. KG or company of the Truma Group per email. If I do not want to receive any more information, I can simply revoke this consent at any time.“

We only use your data for the purpose of sending this newsletter."

To improve our Newsletter we are using the e-mail analysis service of Emarsys, a service of Emarsys eMarketing Systems AG. For this purpose we record your individual preferences as a reader by analysing whether an e-mail has been opened and which links had been activated. An opening will be recorded by the Newsletter retrieving a specially prepared graphics file from the server. More information on the Privacy Policy of Emarsys is available at: https://www.emarsys.com/en/privacy-policy/

10.3. Cancellation of Truma Newsletter

Users, who no longer wish to receive our Newsletter or our advertising e-mails, can click on the "unsubscribe here" link, which is included in all e-mails sent by Truma.
 

11. Prize Competition

If you take part in a prize competition, we process the personal data provided by you for the conduct and performance of the prize competition. The data will be sent to the Truma Group company that administers the prize competition.

In the event of a win, Truma Gerätetechnik GmbH & Co. KG or the relevant company of the Truma Group will contact you personally to settle the winnings. In the case of a Facebook competition, we may publish your profile name.

The personal data of the participant will be processed to conduct the competition by the organising company of the Truma Group and for statistical purposes by Truma Gerätetechnik GmbH & Co. KG. The personal data stored will be erased if such data is no longer required for the performance of the prize competition or if the storage of such data is or becomes inadmissible for other legal reasons.


12. Controller

Truma Gerätetechnik GmbH & Co. KG
Wernher-von-Braun-Strasse 12
85640 Putzbrunn
Phone +49 (0)89 4617-0
Facsimile +49 (0)89 4617-2116
E-mail: info@truma.com

Data Protection Officer:
Alexander Bugl
Bugl & Kollegen GmbH
Sedanstrasse 7
93055 Regensburg
Phone +49 (0)941 630 49 789
E-mail: kontakt@buglkollegen.de

  • Message
  • Service contact
  • Sales contact
  • Dealer / Service Partner

For any query concerning service or warranty please contact

1300 07 2018

Leisure-Tec Australia Pty Ltd
50 Metrolink Circuit
Campbellfield, VIC 3061
E-mail: service@leisure-tec.com.au

Truma type plate

For any query concerning sales please contact

1300 07 2018

Leisure-Tec Australia Pty Ltd
50 Metrolink Circuit
Campbellfield, VIC 3061
E-mail: sales@leisure-tec.com.au

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